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Contact Center Overview

The Webex Contact Center APIs enable you to extract data and gain insights from your Contact Center Environment.

The Webex Contact Center APIs provide direct access to your Contact Center Environment data and enables you to:

  • List and download media captures for your agent-customer interactions.
  • View statistics on your agents.
  • Get statistics for one or more queues.
  • See all open and closed tasks filtered by channel type, organization, or time frame.