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Divert

Divert a call to a destination or a user's voicemail. This is also commonly referred to as Blind Transfer.

POST/v1/telephony/calls/divert
Body Parameters
callId
stringrequired

The call identifier of the call to divert.

destination
string

The destination to divert the call to. If toVoicemail is false, destination is required. The destination can be digits or a URI. Some examples for destination include: 1234, 2223334444, +12223334444, *73, tel:+12223334444, user@company.domain, sip:user@company.domain

toVoicemail
boolean

If set to true, the call is diverted to voicemail. If no destination is specified, the call is diverted to the user's own voicemail. If a destination is specified, the call is diverted to the specified user's voicemail.

Response Codes

The list below describes the common success and error responses you should expect from the API.

CodeStatusDescription
200OKSuccessful request with body content.
204No ContentSuccessful request without body content.
400Bad RequestThe request was invalid or cannot be otherwise served. An accompanying error message will explain further.
401UnauthorizedAuthentication credentials were missing or incorrect.
403ForbiddenThe request is understood, but it has been refused or access is not allowed.
404Not FoundThe URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.
405Method Not AllowedThe request was made to a resource using an HTTP request method that is not supported.
409ConflictThe request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.
410GoneThe requested resource is no longer available.
415Unsupported Media TypeThe request was made to a resource without specifying a media type or used a media type that is not supported.
423LockedThe requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.
428Precondition RequiredFile(s) cannot be scanned for malware and need to be force downloaded.
429Too Many RequestsToo many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.
500Internal Server ErrorSomething went wrong on the server. If the issue persists, feel free to contact the Webex Developer Support team.
502Bad GatewayThe server received an invalid response from an upstream server while processing the request. Try again later.
503Service UnavailableServer is overloaded with requests. Try again later.
504Gateway TimeoutAn upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.
POST
/v1/telephony/calls/divert
Log in to try the API.
Header
Body
  • The call identifier of the call to divert.
  • The destination to divert the call to. If toVoicemail is false, destination is required. The destination can be digits or a URI. Some examples for destination include: 1234, 2223334444, +12223334444, *73, tel:+12223334444, user@company.domain, sip:user@company.domain
  • If set to true, the call is diverted to voicemail. If no destination is specified, the call is diverted to the user's own voicemail. If a destination is specified, the call is diverted to the specified user's voicemail.
{
  "callId": "Y2lzY29zcGFyazovL3VzL0NBTEwvQkNMRC9jYWxsaGFsZi00ODg6MA",
  "destination": "+12223334444",
  "toVoicemail": false
}
204 / No Content